Real Customer Experiences with American Airlines
Maria H. - Seattle, WA (4 Stars)
Maria had a generally positive experience flying with American Airlines. She appreciated the ease of the online booking process and found the American Airlines app helpful for checking her flight status. The flight attendants were friendly and attentive, which made her feel comfortable throughout the journey. However, she faced a minor hiccup when her luggage was delayed upon arrival. Maria reached out to American Airlines customer service at ++1 (855) 981-7524 for assistance, and she received a prompt response. Despite the baggage issue, she plans to fly with them again.
John D. - Orlando, FL (2 Stars)
John encountered significant issues with his recent flight. His flight was delayed for over three hours, leading to a missed connection. Although he understood that delays can happen, he was frustrated with the lack of communication from the crew. He tried calling American Airlines customer service at ++1 (855) 981-7524 but faced long wait times. When he finally connected, he felt the representative was not very helpful. John hopes for improvements in their communication and customer support processes.
Linda S. - Boston, MA (5 Stars)
Linda had an excellent experience traveling with American Airlines. From booking her ticket to checking in online, everything went smoothly. She was particularly impressed with the in-flight service, noting that the crew was attentive and friendly. Linda enjoyed her meal and the selection of entertainment available. She appreciated the ease of using the American Airlines app to manage her booking. If any issues arose, she knew she could contact American Airlines customer service at ++1 (855) 981-7524, although she didn't need to this time.
Mike R. - Denver, CO (3 Stars)
Mike's trip was a mixed bag. While the flight itself was on time and comfortable, he was disappointed with the baggage policy. He found the fees for extra baggage quite high and felt that the information on the American Airlines website could have been clearer. After his flight, he called American Airlines customer service at ++1 (855) 981-7524 to express his concerns, but the call took longer than expected to connect. Mike hopes they will consider revising their baggage policy to make it more traveler-friendly.
Karen T. - San Francisco, CA (4 Stars)
Karen's recent flight with American Airlines was enjoyable overall. She praised the crew for their professionalism and friendly demeanor. The check-in process was straightforward, especially using the American Airlines web check-in feature. During the flight, she appreciated the complimentary snacks and beverages. When she had a question about her boarding pass, she called American Airlines customer service at ++1 (855) 981-7524, and the representative was very helpful. Despite a minor delay at departure, Karen felt well taken care of and plans to fly with them again.
Skytrax Ranking: 4 of 5 Star Airline
Skytrax Customer Rating: 5 of 10
Tripadvisor Airline Review Rating: 3.5 of 5 (averaged from over 54,000 reviews)
Kayak Customer Rating: 7.3 of 10 (averaged from over 22,000 reviews)
AirHelp.com Overall Rating: 7.54 of 10 (quality of amenities, on-time performance, and claim processing)
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What are the benefits of SkyMiles membership?
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